Fulwell Storage Service Terms and Conditions

These Service Terms and Conditions set out the basis on which Fulwell Storage provides storage services to customers in the United Kingdom. By making a booking, entering into a storage agreement, or placing goods into storage, you agree to be bound by these terms. Please read them carefully before committing to any storage service, as they explain the booking process, payment obligations, cancellation rights, responsibility for goods, waste rules, and the law that applies to the agreement.

In these terms, references to we, us, and our mean Fulwell Storage. References to you and your mean the customer, account holder, or any person acting on behalf of the customer with authority to use the storage service. These terms apply to all storage services supplied by us, whether the service is arranged for domestic, business, short-term, or long-term use.

We may amend these terms from time to time to reflect changes in law, operational requirements, or service improvements. Any changes will apply from the date notified or published, except where the change is required by law to take immediate effect. Where a change materially affects your rights or obligations, we will act reasonably and in accordance with applicable consumer law.

1. Booking Process

To arrange a booking, you must provide accurate and complete information, including your name, address, contact details, the intended use of storage, and any relevant details about the items to be stored. A booking request does not guarantee availability until it has been confirmed by us. We may refuse or decline a booking at our discretion where we reasonably believe the service would be unsuitable, unlawful, unsafe, or impractical.

Once a booking is accepted, we will confirm the storage arrangement and the terms that apply to your unit or space. You are responsible for reviewing the confirmation carefully to ensure that it matches your requirements. Any special arrangements, including access permissions, delivery timing, or additional handling needs, must be agreed in writing before the booking is completed.

You must ensure that the person making the booking is authorised to do so and that any instructions provided on behalf of a business or third party are valid. If you supply incorrect information or fail to disclose important facts about your goods, we may cancel the booking, refuse storage, or require you to remove the items at your expense. We are not responsible for losses caused by inaccurate booking details.

2. Storage Use and Customer Obligations

You must use the storage unit or space only for lawful purposes and in accordance with these terms. You may not store items that are illegal, dangerous, prohibited, highly flammable, explosive, toxic, perishable, or otherwise unsuitable for storage. You must not use the service to store goods that require specialist environmental controls unless we have expressly agreed to provide them. Fulwell Storage may inspect, quarantine, or remove prohibited items where necessary for safety, compliance, or loss prevention.

You are responsible for packing, labelling, and securing your goods appropriately unless we have expressly agreed to assist. Items should be stored in suitable containers and protected against ordinary risks such as dust, minor temperature fluctuations, and handling during normal operations. We are entitled to assume that goods presented for storage have been packed in a manner appropriate for self-storage or managed storage, as applicable.

You must not cause damage, nuisance, obstruction, or risk to other customers, our staff, or our premises. This includes leaving items outside permitted areas, using the premises for unauthorised work, or storing waste in a way that creates a health or safety issue. You are also responsible for ensuring that anyone authorised by you to access the premises follows these terms.

3. Payments, Fees, and Charges

All fees are payable in advance unless we agree otherwise in writing. Charges may include storage rent, administration fees, access charges, lock replacement fees, cleaning charges, disposal fees, late payment charges, or any other amounts set out in your agreement. Prices are stated exclusive of VAT unless we specify otherwise. We may review and adjust charges in accordance with the agreement and any lawful notice requirements.

Payment must be made by the methods we accept at the time of booking or thereafter. If any payment is not received when due, we may suspend access to the storage unit, restrict services, or take recovery action. Late or missed payments may result in interest, administration costs, and reasonable enforcement expenses being added to your account where permitted by law. Storage service fees remain due even if you do not access the unit or choose not to use it for part of the billing period.

Where a payment card, direct debit, standing order, or similar arrangement is used, you must ensure the payment method remains valid and funded. If a payment is reversed, declined, or charged back, you remain liable for the amount due and any resulting bank or administrative charges. We may set off any sums owed to you against sums owed by you, to the extent permitted by law.

4. Cancellations, Termination, and Removal of Goods

You may cancel your storage booking in accordance with any cancellation period stated in your agreement or confirmation. If no specific cancellation period applies, you must give us reasonable notice. Any prepaid amounts may be refundable only where required by law or where expressly stated in your contract. We may deduct any reasonable charges incurred before cancellation, including administration work already carried out.

We may terminate or suspend the storage service immediately if you materially breach these terms, fail to pay amounts due, store prohibited goods, or create a risk to property, people, or lawful operations. Where immediate action is not required, we will ordinarily give notice and a reasonable opportunity to remedy the breach. Termination does not remove your obligation to pay outstanding sums or remove your goods promptly.

If your agreement ends, you must collect all goods and leave the unit or space clean and empty by the agreed end date. If items are not removed on time, we may continue to charge storage fees and may exercise any rights available under the agreement or law, including the right to dispose of goods after notice where permitted. Any disposal, sale, or removal will be conducted reasonably and in line with applicable legal requirements.

5. Liability and Insurance

We will take reasonable care in providing the storage service, but we do not accept responsibility for loss or damage to goods unless caused by our negligence, wilful default, or another liability that cannot legally be excluded. In particular, we are not responsible for loss resulting from your own packing, inherent defect, natural deterioration, mould, rust, infestation, or the acts or omissions of third parties not under our control. Your use of the service is at your own risk to the extent permitted by law.

You are strongly advised to maintain adequate insurance for the full replacement value of your goods. Unless we specifically state otherwise, our prices do not include insurance cover for your items. If you choose to arrange insurance independently, it is your responsibility to ensure that the policy is suitable, valid, and sufficient for the type and value of the goods stored. Our liability is limited to the maximum extent permitted under applicable law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Where we are found liable for a loss that can lawfully be limited, our liability will be limited to the amount set out in your agreement or, if no amount is specified, to a reasonable and proportionate amount having regard to the circumstances and any payments made.

6. Waste Regulations, Prohibited Materials, and Environmental Compliance

You must not leave waste, rubbish, pallets, packaging, furniture, liquids, hazardous substances, or any other refuse in the storage unit unless we have agreed in writing to accept such material as part of the service. The storage service is not a waste disposal service. Any items left behind after termination, or any rubbish generated by your use of the unit, may be treated as abandoned or unlawful waste and handled accordingly.

You are responsible for complying with all relevant waste disposal laws and environmental rules that apply in the UK. This includes ensuring that items are disposed of lawfully, using licensed carriers and facilities where required. If you fail to remove waste or prohibited material, we may arrange disposal, cleanup, segregation, or specialist handling at your expense. You will be liable for all related costs, including any charges imposed by waste contractors or authorities, where permitted.

You must not store controlled waste, chemical waste, asbestos, batteries in unsafe quantities, gas cylinders, biohazards, or any item that could contaminate the premises or pose a risk to health, safety, or the environment. If we reasonably suspect that a goods declaration is inaccurate or that stored items breach environmental rules, we may inspect, isolate, remove, or report the matter to the appropriate authorities. Waste compliance is an essential condition of the storage agreement.

7. Access, Security, and Operational Rules

Access to storage premises is subject to our operating rules, security procedures, and any access conditions stated in your agreement. We may require identification, codes, keys, passes, or other verification before granting entry. You must keep your access credentials secure and notify us promptly if they are lost, stolen, or compromised. We are not responsible for unauthorised access resulting from your failure to protect your credentials.

We may restrict access temporarily for maintenance, emergencies, safety inspections, legal compliance, or other operational reasons. Where possible, we will act reasonably and minimise disruption, but access may be delayed or restricted without prior notice if circumstances require immediate action. Any failure to provide access due to such events will not, in itself, amount to a breach of contract.

You are responsible for ensuring that anyone entering the premises on your authority behaves safely and follows any posted instructions. We may refuse entry to any person who breaches security rules, appears intoxicated, behaves abusively, or presents a health and safety concern. You remain liable for losses caused by the conduct of your agents, contractors, employees, or invitees.

8. Governing Law and Disputes

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the law of England and Wales. If you are a consumer and ordinarily resident elsewhere in the UK, you may also benefit from mandatory protections under the law of your place of residence where applicable. Nothing in these terms affects rights that cannot be excluded by law.

Any dispute should first be raised promptly and in good faith so that it can be reviewed and, where appropriate, resolved without formal proceedings. If a matter cannot be resolved informally, the parties may seek legal remedies through the courts of England and Wales, subject to any rights you may have under consumer legislation or mandatory jurisdiction rules. The parties agree that the court system shall have the authority to determine disputes relating to these service terms.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. A failure by us to enforce any part of these terms immediately does not mean that we waive the right to do so later. These terms represent the entire agreement between you and Fulwell Storage in relation to the storage service, unless supplemented by a written contract or mandatory legal requirement.