Storage Fulwell Service Terms and Conditions

These Terms and Conditions set out the basis on which Storage Fulwell provides removal, transportation, and storage services within the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions shall have the following meanings:

Customer means the person, firm, or organisation requesting or receiving services from Storage Fulwell.

Company, we, us, or our means Storage Fulwell, the provider of removal and storage services.

Services means any removal, packing, loading, unloading, transportation, storage, or associated services provided by the Company.

Goods means the items, belongings, furniture, or property which the Customer requests us to handle, transport, or store.

Contract means the agreement between the Customer and the Company incorporating these Terms and Conditions.

2. Scope of Services

Our services include domestic and commercial removals, transportation of goods, and short or long term storage. Additional services may include packing, unpacking, disassembly, reassembly, and related handling services where agreed in writing in advance.

All services are subject to availability, suitable access, and the information provided by the Customer at the time of booking. The Company reserves the right to decline any booking where the service requested is not reasonably practicable or safe.

3. Booking Process

3.1 A booking may be requested by the Customer via our website contact form or other approved booking channels. Your booking is not confirmed until the Company has issued a written confirmation and, where required, received any applicable deposit.

3.2 Quotations are based on the information supplied by the Customer, including but not limited to property access, volume or list of items, special handling requirements, dates, and distances. The Customer is responsible for ensuring all information is accurate and complete.

3.3 Quotations are normally provided as an estimate of the cost of the Services, based on ordinary working conditions. Where the actual work differs from the information provided or where additional tasks are requested, the Company may adjust the charges accordingly.

3.4 Any changes to dates, addresses, inventory, or service requirements must be communicated to the Company as soon as reasonably possible. The Company will use reasonable efforts to accommodate changes but cannot guarantee availability or that the original price will remain unchanged.

4. Quotations and Pricing

4.1 Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue and may be withdrawn or amended by the Company at any time before acceptance by the Customer.

4.2 Quotations generally assume normal access, including ground floor or suitable lift access, reasonable parking close to the property, and no unusual obstacles or delays. Additional charges may apply for restricted access, long carries, stair work, dismantling, waiting time, or other unforeseen conditions.

4.3 Where the volume or nature of goods exceeds that originally quoted, or where the Customer requests extra services, additional charges will apply based on our prevailing rates.

4.4 Unless otherwise specified, all prices are stated in pounds sterling and include any applicable taxes or charges that the Company is required to collect. Any government duties or third party charges relating to the goods or premises are the responsibility of the Customer.

5. Payments

5.1 The Customer must pay all charges in accordance with the payment terms notified in the quotation or confirmation. For most domestic removals and storage, payment is required in full prior to the commencement of the Services or as otherwise agreed in writing.

5.2 The Company may require a deposit at the time of booking. Deposits are applied towards the final invoice. Failure to pay a requested deposit may result in the booking being cancelled.

5.3 Unless otherwise agreed, storage fees are payable in advance, usually monthly. For ongoing storage, the Company may use recurring billing or request that the Customer maintains a positive balance on their account.

5.4 If the Customer fails to make any payment when due, the Company may suspend or withhold further Services, including restricting access to stored goods, until all outstanding amounts are settled. Interest may be charged on overdue sums at the statutory rate permitted under UK law.

5.5 The Customer shall be responsible for any bank charges, chargeback fees, or other payment processing costs arising from their chosen method of payment.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving the Company written notice. The effective date of cancellation is the date on which the Company acknowledges receipt of the notice.

6.2 For removal and transportation services, the following cancellation charges may apply, unless agreed otherwise in writing:

a. More than 10 working days before the scheduled service date: no cancellation fee, any deposit may be refunded or credited at the Companys discretion.

b. Between 5 and 10 working days before the service date: the Company may retain up to 50 percent of the quoted charges or deposit to cover administrative and allocation costs.

c. Less than 5 working days before the service date or on the day of service: up to 100 percent of the quoted charges may be payable.

6.3 For storage services already commenced, the Customer may terminate storage by giving not less than 7 days written notice, unless a longer minimum term has been expressly agreed. Storage fees already paid are non refundable except as required by law.

6.4 The Company may cancel or postpone a booking due to circumstances beyond its reasonable control, including severe weather, road closures, industrial action, equipment failure, accidents, or illness. In such cases, the Company will use reasonable efforts to reschedule the Services. The Company will not be liable for any indirect or consequential losses arising from such cancellation or postponement.

7. Customer Responsibilities

7.1 The Customer is responsible for:

a. Ensuring that all goods to be moved or stored are properly packed, labelled, and ready for collection, unless packing services have been explicitly included.

b. Providing clear instructions and accurate information regarding addresses, access, parking arrangements, and any special handling requirements.

c. Obtaining and paying for any necessary parking permits, access permissions, or building management approvals.

d. Being present or represented at the collection and delivery locations to provide access, directions, and confirmation of completion.

e. Ensuring that all goods are owned by the Customer or that they have the full authority of the owner to move and store them.

7.2 The Customer shall not include in any goods for removal or storage any items that are hazardous, illegal, perishable, or otherwise unsuitable, including but not limited to explosives, flammable substances, firearms, drugs, live animals, or foodstuffs, unless expressly agreed in writing.

8. Access, Loading, and Delivery

8.1 The Customer must ensure that adequate access and parking are available for our vehicles at both collection and delivery addresses. Any parking charges or penalties incurred due to inadequate arrangements may be added to the Customers invoice.

8.2 The Company will load, transport, and unload the goods using reasonable care and skill. However, the Company shall not be liable for delays caused by traffic, accidents, adverse weather, or other events beyond its reasonable control.

8.3 Where the Customer is not present at delivery, they must provide clear written instructions. In such cases, the Company shall not be responsible for any damage or loss due to incorrect or incomplete instructions unless caused by our negligence.

9. Storage Terms

9.1 Goods will be stored in facilities selected by the Company. The Company may move goods between different storage locations where necessary, taking reasonable care to maintain their condition.

9.2 All storage is provided on a non exclusive basis. The Customer is not entitled to any particular unit or position unless expressly agreed in writing.

9.3 The Customer may access stored goods only by prior arrangement during our normal operating hours and subject to security procedures. A handling fee may apply for access, retrieval, or inspection of goods in storage.

9.4 In the event of non payment of storage charges, the Company reserves the right to exercise a general lien over the goods and, after giving reasonable notice, to sell or dispose of the goods in order to recover outstanding sums. Any surplus proceeds shall be held for the Customer.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in the handling, transportation, and storage of goods. However, the Companys liability for loss of or damage to goods is limited as set out in this section.

10.2 Unless otherwise agreed in writing, the Companys liability for any loss or damage to goods, whether arising from negligence or otherwise, shall be limited to a reasonable cost of repair or replacement, subject to an overall financial limit per consignment or storage contract as specified in the quotation or confirmation.

10.3 The Company shall not be liable for any loss or damage arising from:

a. Normal wear and tear, gradual deterioration, or inherent defects in the goods.

b. Insufficient or improper packing by the Customer or third parties not instructed by the Company.

c. Changes in atmospheric conditions, humidity, or temperature, unless special arrangements have been agreed for climate controlled storage.

d. Acts or omissions of the Customer, their agents, or any third party.

e. Events beyond the Companys reasonable control, including but not limited to fire, flood, theft, vandalism, natural disasters, or civil disturbances, where the Company has taken reasonable precautions.

10.4 The Company does not accept liability for any indirect, special, or consequential loss, including loss of profit, loss of business, or emotional distress, even if such loss was reasonably foreseeable.

10.5 The Customer is strongly advised to arrange appropriate insurance for their goods in transit and storage. Where the Company offers or arranges insurance, this will be subject to separate terms and conditions of the insurer.

11. Waste Regulations and Prohibited Items

11.1 The Company operates in compliance with applicable UK waste and environmental regulations. We are not a general waste carrier and will not remove or dispose of domestic or commercial waste unless expressly agreed as a separate service and in accordance with relevant legislation.

11.2 The Customer must not present for removal or storage any hazardous or controlled waste, including chemicals, solvents, asbestos, medical waste, or similar materials. If such items are discovered, the Company may refuse to handle them and may require the Customer to arrange lawful disposal at their own expense.

11.3 Where the Company, at the Customers request, agrees to remove unwanted items or rubbish, this will be carried out only where lawful and safe to do so. Additional charges will apply for any waste handling, recycling, or disposal services.

12. Claims and Complaints

12.1 Any visible loss or damage to goods should be reported to the Company as soon as reasonably possible, and in any event within 7 days of delivery or access to the goods. For goods in storage, the Customer must inspect items promptly upon retrieval.

12.2 Complaints regarding service quality, conduct of staff, or billing should be submitted in writing, giving full details of the issue and any supporting evidence. The Company will investigate and aim to respond within a reasonable timeframe.

12.3 Failure to notify the Company of any claim within a reasonable period may affect the ability to investigate and could reduce or extinguish any liability we may have under these Terms and Conditions or applicable law.

13. Data Protection and Privacy

13.1 The Company collects and processes personal data of Customers for the purposes of providing services, managing bookings, handling payments, and complying with legal obligations.

13.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to perform the Contract or as required by law.

14. Termination

14.1 Either party may terminate the Contract on written notice if the other party commits a material breach which, if capable of remedy, is not remedied within a reasonable period after written notification.

14.2 The Company may terminate or suspend services immediately if the Customer fails to pay any sums due, engages in abusive or unsafe behaviour, or requires the Company to perform unlawful or unsafe activities.

14.3 Termination does not affect any existing rights or obligations accrued before the date of termination, including the Companys right to recover unpaid charges.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

16. General Provisions

16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy.

16.3 The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract any of its rights or obligations where this does not materially affect the level of service to the Customer.

16.4 These Terms and Conditions constitute the entire agreement between the Customer and the Company relating to the subject matter and supersede any previous understandings or representations, whether oral or written, except for any specific terms agreed in writing in the quotation or confirmation.

By proceeding with a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.